Samsung seems to be working on an all-in-one support solution for its smartphones. An early build of One UI 9 has revealed an unreleased "Warranty & Care" app, which is likely meant to simplify device servicing and customer support. The app is currently under development and hidden within the system. It has to be manually launched, and many features are still not functioning.
Samsung Wants to Make Phone Repairs Seamless
The folks over at Android Authority dug into an early One UI 9 build and found the app hidden from the app drawer. As for the Warranty & Care app, it seems Samsung wants to make the phone repair experience less of a headache. Currently, if you want to repair your Samsung phone, you have to find your purchase receipts, locate a service centre, and so on.
Samsung wants to streamline this entire process with the Warranty & Care app. It shows your warranty status, a troubleshooting search bar, and a shortcut for Diagnostics (connects to the Samsung Members app). Basically, Samsung is bringing all the existing tools under a single roof. On top of that, you can get an estimate of repair costs, schedule service centre visits and track an ongoing repair in real time.
If all of this comes together, users will save time and it will improve Samsung's after-sales service. Apart from that, Samsung wants users to first troubleshoot the phone by themselves. There is a self-service option to run their own diagnostics or search for solutions before deciding whether they need to visit the service centre or not.
Samsung is also bringing customer support access via chatbots and a remote assistant option, which may bring down wait times for common issues. Having said that, a lot of these features are placeholders for now. According to the report, features like "Ask Bixby" and "Request a repair" don't do anything even after granting the calendar permission during the onboarding setup.
Currently, Samsung has not officially acknowledged the app, so there is no confirmed timeline as to when it might roll out publicly. That said, the Android 17-based One UI 9 beta was recently spotted, running on the global variant of the Galaxy S26 Ultra. In the coming weeks or months, we may hear more from Samsung in this regard.
