If you're experiencing issues with your Vivo phone and think it needs a repair, it's important to know if it's still covered under the standard manufacturer's warranty. If it is, you can get your phone repaired for free. Fortunately, Vivo provides a simple way to check your device's warranty status online. Here's how to check the warranty of a Vivo phone.
How to Check Warranty on a Vivo Phone Online
To check your warranty online, you need your phone's IMEI number. It's a 15-digit code that is unique to your device. The process is very similar to how you can check warranty of Oppo phones or check a Samsung phone's warranty status.
- Head over to the Settings > About phone and select Status info.
- You will see your IMEI number listed along with your model and serial number. If your phone shows two IMEI numbers, use IMEI 1.
- Long-press on the IMEI number and hit Copy to copy it on your clipboard.
Alternatively, open the Phone app and dial *#06# to reveal the IMEI number instantly. It's one of the handy Vivo secret codes hidden inside the dialler. If your phone doesn't turn on, you can find the IMEI number printed on the retail box or you can find it on the purchase invoice too.
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Check Your Phone's Details on Vivo's IMEI Checker
- Now, open Vivo India's official IMEI checker (visit) in a web browser and paste the IMEI number into the text field.
- Now, check the box underneath to accept Vivo's privacy policy box and then tap on Submit.
- The page will load and display your phone's warranty information, including the specific model, its colour and most importantly, the warranty's expiry date.
Note that Vivo now shows this page as IMEI Authentication. Its main job is to confirm that your handset is a genuine Vivo phone sold in India. So if the results don't show a warranty expiry date, don't assume the phone is still covered. Instead, contact Vivo support with your IMEI number, as we have explained in the next section.
Also, keep in mind that the warranty starts from the date of purchase and not from when the phone was manufactured. So the phone's age doesn't tell you the exact expiry date. Apart from the warranty, the results also help you confirm the exact model of your Vivo phone.
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How to Check Vivo Phone Warranty Without the IMEI Checker
If the online website doesn't work for you, the purchase invoice is the next best option. Vivo's phone warranty in India lasts one year from the date of purchase. The invoice will not show the expiry date, but you can calculate it by adding 12 months to the purchase date.
Vivo requires a valid proof of purchase for any warranty repair or replacement so keep the invoice safe. If you bought the phone online, you can download the invoice again from your order history on websites like Flipkart, Amazon or the Vivo e-store.
To confirm, you can contact Vivo India support through these channels:
- Toll-free (24x7): 1800-208-3388 or 1800-102-3388
- X series customers (24x7): 1800-208-4488
- WhatsApp (24x7): +91 92896 43388
- Live chat (9 AM to 6 PM): Check out Vivo India support page (visit).
- Email: Vivo's email support form (visit). Replies within 24 hours.
Share your IMEI number and purchase date and Vivo's customer care will tell you whether the phone is still under warranty. You can also visit any authorised Vivo service centre (visit) with the phone and invoice to get it checked.
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How Long Is the Warranty on a Vivo Phone?
Vivo's warranty for India cover the phone for one year from the date of purchase. On top of that, if the phone faces any issue within 30 days of purchase, you can choose between a replacement and a repair. That said, accessories get a shorter warranty period as you can see below.
| Item | Warranty Period |
|---|---|
| Vivo handset | 1 year |
| Charger, data cable and earphones | 6 months |
| Battery and SD card | 6 months |
The warranty only covers manufacturing defects and functional defects. Vivo will not repair your phone for free if these conditions are true:
- It has liquid, moisture or physical damage
- It was repaired at an unauthorised service centre
- The damage was caused by a other charger or cable
- You can't show a valid proof of purchase or the invoice doesn't match the phone
- The issue is natural wear and tear like scratches on the back panel or display
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Why Is My Vivo Warranty Check Not Working?
The IMEI is not recognised: First off, double-check that you entered all 15 digits correctly. Next, if you used IMEI 2, try IMEI 1 instead. If it still doesn't work, the phone may not have been sold officially in India, so contact Vivo support to confirm.
You lost the purchase invoice: The warranty mentions proof of purchase as a requirement for repairs. So download the invoice again from the online store.
Your phone was purchased outside India: Vivo India's standard warranty applies only to handsets sold in India. That said, some flagships like the X300 Ultra, X300 Pro, X200 Pro and X Fold 5 are covered under Vivo's International Warranty Service. On top of that, many V and Y series models bought in the Middle East are covered in India under the Multiple Countries Warranty Service.
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How to Check Warranty Before Buying a Used Vivo Phone
An IMEI verification doesn't guarantee that a used Vivo phone is still eligible for warranty. Here is what you should check.
- Run the IMEI through Vivo India's official IMEI checker.
- Match the IMEI in Settings or via *#06# with the IMEI mentioned on the box and the invoice.
- Ask the seller for the original invoice and check the purchase date.
- Confirm warranty eligibility with Vivo support using the IMEI.
And that is how you can check the warranty on your Vivo phone. The fastest way is to find the IMEI and check it through Vivo's IMEI checker. After that, confirm the coverage with Vivo support if the expiry date is missing.
Make sure to keep your invoice safe since you need it for any warranty claim. Also, back up your data before handing the phone as data can be lost during the repair process. You can read the full Vivo warranty terms (visit) and find your nearest centre using the Vivo service centre locator (visit).
Frequently Asked Questions
How Do I Check the Warranty Expiry Date of My Vivo Phone?
Enter your IMEI number on Vivo India's IMEI checker website. If it doesn't show the expiry date, simply add 12 months to the purchase date on your invoice. You can also confirm it with Vivo support.
How Many Years Is the Warranty on a Vivo Phone?
Vivo phones sold in India come with a one year warranty. Chargers, data cables and earphones are covered for six months.
Does Vivo Provide a Warranty for a Used Phone?
If you buy a used Vivo phone, get the original invoice from the seller and confirm. You can the can claim the warranty.
Is Vivo's IMEI Check the Same as a Warranty Check?
No. Vivo's IMEI page is mainly meant to verify if a phone is genuine. It can show warranty details, but Vivo support can give you coverage.
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